Returns & Refunds

Our Sample-Approval Process

Every order includes a physical sample that you review and approve before bulk production begins. This is the main way we prevent returns in the first place – if something needs to change (fit, color, material, print placement) it’s adjusted at the sample stage, before a single bulk unit is cut.

Custom & Made-to-Order Items

Because bulk units are cut and produced specifically for your order after sample approval, custom orders are not eligible for return or refund simply for change of mind once production has started. This is standard for made-to-order manufacturing and is reflected in the sample-approval step built into every order.

Defects & Damage Claims

If units arrive with a manufacturing defect or were damaged in transit, we’ll make it right. To file a claim:

1. Email orders@zradausa.com within 7 days of delivery.
2. Include your order number, clear photos or video of the affected units, and a description of the issue.
3. We’ll review and confirm next steps – typically a reproduction, repair, credit, or refund for the affected units, depending on the issue.

Claims submitted after 7 days, or without supporting photos, may be harder for us to resolve – so please reach out as soon as you spot an issue.

Order Cancellations

Orders can be cancelled for a full refund of any deposit before production begins. Once bulk cutting or production has started, deposits are non-refundable, since materials and labor have already been committed to your specific order. Your quote will confirm exactly where these milestones fall for your order.

Refunds

Approved refunds are issued to your original payment method. Processing time depends on your payment provider, but we aim to confirm and initiate every approved refund within 5 business days of approval.

Need Help With an Order?

Email orders@zradausa.com or contact us with your order number and we’ll take it from there. See also our FAQ and Shipping pages.